About Belgacoin.com
Belgacoin.com is a Bitcoin website based in Belgium.
Our services include:
Our business / VAT number is BE 0560.665.542.
You can contact us at info@belgacoin.com.
Please note:
- We only accept bank transfers.
- We do not accept cash, credit cards, or PayPal.
- We do not meet customers in person.
Buy/Sell Service Ended on 30/06/2022
Belgacoin.com stopped buying and selling cryptocurrency on 30/06/2022 because of legislative changes in Belgium.
These changes made it too complex and too expensive for a website like Belgacoin.com to continue offering buy/sell services while remaining compliant. As part of the change, our cryptocurrency conversion fee was set to 0%.
The following services remain available free of charge:
- Wallet
- Cryptocurrency conversion
Timeline of changes:
| Date | Change |
|---|
| 26/06/2022 | Buy/sell functionality was disabled. |
| 30/06/2022 | Remaining buy/sell orders were processed. |
| 30/06/2022 | Cryptocurrency conversion fees were set to 0%. |
If you send us a payment after 30/06/2022, it will be returned automatically to your bank account.
More information about the legislative changes is available from the FSMA:
How to Convert Your Bitcoins into Euros with Kraken, Coinbase, or Bitstamp
You can convert bitcoins into euros by transferring them to an exchange such as Kraken, Coinbase, or Bitstamp, selling them there, and withdrawing the euro balance to your bank account.
-
Create and verify your exchange account
Sign up on Kraken, Coinbase, or Bitstamp. Complete the identity verification process (KYC). This usually requires an ID card or passport, and sometimes proof of address. Add your bank account (IBAN) so you can withdraw euros.
-
Transfer your bitcoins from Belgacoin
In your exchange account, go to the deposit section and choose Bitcoin (BTC). The exchange will generate a unique Bitcoin deposit address for you.
From your Belgacoin wallet, send your BTC to that address. Always check the address carefully before confirming the transfer.
Bitcoin transfers usually take 10 minutes to 1 hour, depending on network activity.
-
Sell your bitcoins for euros
Once the BTC arrive on the exchange, go to the trade, market, or convert section. Select the BTC/EUR pair.
You can usually sell:
- At market price, which is fast and simple.
- With a limit order, where you set your desired selling price.
-
Withdraw your euros to your bank account
After the sale, your exchange balance will be in EUR. Go to the withdrawal section and select your SEPA bank account.
Bank transfers usually take 1-2 business days.
Tip: start with a small test amount so you can get familiar with the process before transferring a larger amount.
What is Belgacoin.com?
Belgacoin.com offered an easy way to buy and sell Bitcoin, Ethereum, Litecoin, and Dogecoin in Europe.
For small amounts, the process was simple: complete the order form and pay by bank transfer. We processed orders within 1 business day after receiving payment, then sent the cryptocurrency to your wallet, or the money to your bank account.
Please note that Belgacoin.com stopped buying and selling cryptocurrency on 30/06/2022.
How long does it take?
Within the SEPA area (European Union and some other countries), bank transfers usually take 1 business day. Weekends and bank holidays are not included. Outside the SEPA area, transfers may take longer.
Most orders are processed within 1 business day after we receive the payment.
Typical timing:
| Payment sent | Payment received | Order processed |
|---|
| Monday during business hours | Tuesday | Tuesday or Wednesday |
| Monday evening or Tuesday during business hours | Wednesday | Wednesday or Thursday |
| Tuesday evening or Wednesday during business hours | Thursday | Thursday or Friday |
| Wednesday evening or Thursday during business hours | Friday | Friday or Monday |
| Thursday evening or Friday during business hours | Monday | Monday or Tuesday |
| Friday evening or during the weekend | Tuesday | Tuesday or Wednesday |
Please note that Belgacoin.com stopped buying and selling cryptocurrency on 30/06/2022.
How much does it cost?
The buy/sell service cost between 1% and 2% of the amount, plus network transaction fees. The order form showed the applicable cost at the time of the order.
Bitcoin transaction fees were approximately 0.001 BTC per transaction at the time this article was originally published.
Please note that Belgacoin.com stopped buying and selling cryptocurrency on 30/06/2022.
What are the buy/sell limits?
Limits and identity verification requirements depended on the weekly EUR amount and the customer type.
| Weekly amount (EUR) | Personal customers | Business customers |
|---|
| 0.00-100.00 | Email | Contact support |
| 100.00-1,000.00 | 1 order (*) and email | Contact support |
| 1,000.00-3,000.00 | 2 orders (*), verified email, and verified mobile | Contact support |
| 3,000.00-30,000.00 | 3 orders (*), verified email, verified mobile, and verified ID | Contact support |
| 30,000.00+ | Contact support | Contact support |
All checks are carried out on our identity platform.
(*) For a first order, the maximum amount was always 10 EUR.
Please note that Belgacoin.com stopped buying and selling cryptocurrency on 30/06/2022.
Is the exchange rate guaranteed?
No. As stated in the order form, the exchange rate is floating.
If the exchange rate goes up between the moment you place your order and the moment we process it, you receive less cryptocurrency than originally estimated. If the exchange rate goes down, you receive more cryptocurrency than originally estimated.
Our goal is to send cryptocurrency worth the amount of the payment we received from you at the time the order is processed.
Please note that Belgacoin.com stopped buying and selling cryptocurrency on 30/06/2022.
Is this service anonymous?
No. This service, and bank transfers in general, are not anonymous.
If Belgacoin.com is unable to verify a customer's identity, we will not establish a business relationship or perform transactions with that customer. We may also consider reporting the situation to the competent authorities where required.
What payment methods do you accept?
We only accept bank transfers, either SEPA or international.
Always use your own personal bank account. We do not accept payments from third-party bank accounts.
We do not accept cash, credit cards, or PayPal.
Why did you return my payment?
There are several reasons why we may have returned your payment:
- It is your first order, and you sent more than 10 EUR.
- You exceeded your limits.
- You did not include the correct payment communication, such as
BELGACOIN.COM XXXX-XXXX.
- You used a different bank account than usual.
This list is not exhaustive. For more information, please contact support.
What is Belgacoin.com Wallet?
Belgacoin.com Wallet is a simple wallet for Bitcoin, Ethereum, Litecoin, and Dogecoin.
It only supports sending and receiving cryptocurrency. It does not include trading or advanced exchange features.
Please note that Belgacoin.com Wallet is provided without any warranty. Belgacoin.com does not assume liability or responsibility for use of the wallet.
How much does Belgacoin.com Wallet cost?
Belgacoin.com Wallet is free to use, except for network transaction fees.
Network transaction fees are charged by the cryptocurrency network when a transaction is sent. They are not a Belgacoin service fee.
Please note that Belgacoin.com Wallet is provided without any warranty. Belgacoin.com does not assume liability or responsibility for use of the wallet.
What are the wallet limits?
There are currently no limits for this service.
Please note that Belgacoin.com Wallet is provided without any warranty. Belgacoin.com does not assume liability or responsibility for use of the wallet.
What is Belgacoin.com Identity?
Belgacoin.com Identity is our KYC (Know Your Customer) platform.
We use it to manage the customer information needed for identity verification.
How long does identity verification take?
Most identities are verified within 3 business days.
Bots
Belgacoin.com has experimented with conversation bots for Facebook Messenger, Skype, and Telegram.
The bots offer basic wallet functionality for Bitcoin, Litecoin, and Dogecoin, including sending and receiving cryptocurrency. To get help after starting a conversation with a bot, type help.
Bot links:
Bitcoin Bot by Belgacoin.com is provided as-is and without warranty of any kind. Only use it with small amounts. Keep a record of your wallet ID in case you need support.
CryptoLocker Assistance
Belgacoin.com offers a service intended to make CryptoLocker or CryptoWall-type ransom payments easier and faster for companies.
Whenever possible, we recommend that you do not give in to this kind of blackmail. However, we understand that it is not always possible to abandon encrypted documents, and acquiring Bitcoin to pay a ransom can be difficult and time-sensitive.
Benefits of the service:
- Ease of use: no need to download a Bitcoin wallet or create an online account.
- Speed: the ransom can be paid in 1 working day.
- Proof: we provide proof of payment for the ransom.
- Receipt: we also provide an invoice.
This service costs 50 EUR plus the ransom amount. It is only available to companies, and you must file a complaint with the police.
Important: this service does not guarantee recovery of encrypted data. Due to the nature of the Bitcoin network, it is not possible to modify or cancel a Bitcoin transaction once it has been initiated. Reimbursement is therefore not possible.
This service is still under construction but is already available. If you are interested in it, contact us at cryptolocker-assistance@belgacoin.com.
We will need:
- Your name and phone number
- Your company name and company number
- A copy of the virus screen
- A copy of the complaint filed with the police
